Policies

Bit Rental Policy:

-Bits may be rented for 5 days. Bits not returned to us by the 10th day after it leaves our store will be considered sold.
-Bit rental price is determined by 10% of the bit price. There is a $3.99 minimum charge.
-If you choose to keep the bit, the rental price will be applied to the final price of the bit.
-Bit must be returned clean and in sellable condition.


Consignment Policy:

1) Space is limited, therefore we must insist that merchandise be sellable and priced fairly according to condition.  Saddles must be clean and oiled and in good repair (The Tack Shop can clean/condition for a fee).

2) Items will be kept for a period of 30 days.

3) Consignment fees are as follows:
* Saddles: 30% or $50 - whichever is greater.
* All other items: 50% of selling price goes to The Tack Shop, with the balance belonging to consignor.

4) Consignors have a choice of store credit or store check.

5) Consignor will be given a receipt for items placed on consignment.  It is the consignor's responsibility to check on items.  Any items not picked up after a 90-day period will be donated.

6) The Tack Shop is not responsible for pilfering, burglary, damage by handling or water, or loss by fire.

7) Consignor agrees to allow items to leave shop for a limited period of time for approval by customer.  Customer shall be required to leave a deposit of payment in full for such items.


Layaway Policy:

1. We require a down payment of 1/3.

2. A payment is required every 30 days from the time of initial purchase.

3. We ask that layaway items be paid in full no later than 60 days from date of initial purchase.

4. If consignor is not able to meet the above terms, deposit and payments are forfeited to The Tack Shop. Exceptions may be made if it is discussed prior to due date.

5. Special Orders and Custom Orders cannot be placed on layaway.

6. Consigned saddles may not be placed on layaway unless negotiated with permission of consignor.


Return Policy (for online orders only):

-Refunds within 10 days of receipt of merchandise less shipping and handling fees, subject to manager's appproval.

-Please feel free to ask questions before your purchase.

-Merchandise may be exchanged or refunded for store credit within 30 days.

-Full retail value shipping insurance is mandatory on all return orders.

-Custom orders must be prepaid in full and are not returnable.

-We do not ship internationally at this time.


Saddle Trial Policy:

It is our pleasure to allow you, as our valued customer, the opportunity to take the saddle you have selected "on trial" for a 5 day period. We require credit card authorization for the full amount of the saddle, including any tax and shipping charges. Should you decide to buy the saddle, call the store and ask for an associate so that we can process the sale and send you a receipt. If the saddle is consigned, and you wish to make an offer, please contact us promptly and we will negotiate for you. Should you return the saddle, the credit card will be refunded for the cost of the saddle in accordance with our policy stated below. To ensure that our saddles remain looking as new as possible we ask that you adhere to a few simple requests.

1. Test Ride Saddles: The customer is responsible for any freight and insurance to and from The Tack Shop.

2. Please do not clean or oil the saddle (new or used).

3. Protect the saddle from stirrup leather marks by wrapping the leathers well with plastic wrap. We can also provide stirrup leather covers with a $10 deposit, refundable upon return of the covers. We expect to see marks on the billets from your girth, but NO other marks on the saddle. DO NOT run the stirrups up, as this does mark the saddle.

4. New saddles may be girthed up and ridden in for approximately 10 minutes to obtain an idea of how the saddle fits you and your horse.

5. Please wear paddock boots or short boots. DO NOT wear tall boots or chaps, as these will rub the saddle. Please DO NOT wear jeans.

6. Please use a thin clean pad under the saddle.

7. You are responsible for the saddle while it is in your care.

8. All saddles are guaranteed to have a sound tree and stitching unless otherwise stated.

9. Shipping insurance of the full value of the saddle required on all saddles being returned.

10. Saddles returned with excessive wear are subject to usage surcharges. Any saddle returned with excessive wear on the flaps, scratches in the leather, or dings on the pommel, cantle, or elsewhere will automatically be assessed a minimum 10% surcharge of the saddle value.